faq-tutorial-support-en2022-08-31T16:52:42+08:00

FAQ, Tutorial & Support

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the SiMPNiC APP

How to add a Scene2022-08-25T14:10:36+08:00

How to add a Scene

  the Voice Control: Amazon Alexa, Google Assistant

How to link SiMPNiC smart devices with Amazon Alexa?2022-09-07T22:20:20+08:00

1.Download “Amazon Alexa” App first

    1. iOS download
    2. Android download 

2. Follow the steps below to search “SiMPNiC” service

3. Login our service with your SiMP Keeper account and password

If you have problem scanning QR code, you can Copy UID from App and Paste to the form

4. After login, you will see “SiMPNiC” service is “Linked” and press “Done” to finish setting

5. Then Alexa will be discovering your devices

6. After discovering, you can enjoy voice control!

How to add a Siri Shortcut2022-08-25T14:20:07+08:00

How to add a Siri Shortcut

  the Keeper – S1

Keeper LED Light Instruction2022-08-25T10:45:10+08:00
LED light won’t turn blue, after upgrading firmware2022-08-25T10:43:30+08:00
How to reset keeper2022-08-25T10:42:43+08:00

  the Bulb

Bulb not on the list?2022-08-25T11:09:29+08:00
Bulb not flickering?2022-08-25T11:11:08+08:00

  the Contact Sensor

Suggestion for installing contact sensor2022-08-25T11:16:35+08:00
Getting a low battery notification2022-08-25T11:24:48+08:00
How do I know the contact sensor has been successfully paired with keeper?2022-08-25T11:18:48+08:00
Cannot receive the notification from contact sensor?2022-08-25T11:20:22+08:00
Contact sensor not working when recharging2022-08-25T11:22:54+08:00

  the Motion Sensor

How to set up the motion sensor?2022-08-25T11:31:05+08:00
What is the sensing range of the motion sensor? Is there an optimal installation location?2022-08-25T11:32:45+08:00
Why does the motion sensor battery drain so much?2022-08-25T11:34:53+08:00
Can batteries other than lithium batteries be used for motion sensors?2022-08-25T11:36:06+08:00
Is the battery of the motion sensor rechargeable?2022-08-25T11:37:24+08:00
How do I know that the motion sensor has been successfully paired with the keeper?2022-08-25T11:38:57+08:00
Cannot get notifications from the motion sensor?2022-08-25T11:40:03+08:00
Motion sensor not working when recharging2022-08-25T11:41:22+08:00

  the Remote

I can’t find the brand of my TV or air conditioner in the list, and complete the learning mode, what should I do?2022-08-25T11:46:17+08:00
Can I use the remote to control both the TV and the air conditioner?2022-08-25T11:48:25+08:00
Why can’t I find my TV or air conditioner in the SiMPNiC App?2022-08-25T11:49:19+08:00

  the Plug

Why is the indicator light of the plug not flickering?2022-08-25T12:08:10+08:00
Can plug be used in high-power appliances such as air conditioners and microwave ovens?2022-08-25T11:52:29+08:00
Does the smart socket have overcurrent protection?2022-08-25T11:53:39+08:00
Turned the plug off and on remotely, but the appliance didn’t turn on?2022-08-25T12:01:58+08:00
Why plug is not on the list?2022-08-25T12:04:14+08:00

  the Strip

How to pair a the led strip?2022-08-25T12:12:29+08:00
How do I know the LED strip has been successfully paired with the keeper?2022-08-25T12:14:23+08:00
Why the LED strip is not on the list?2022-08-25T13:30:31+08:00
Why doesn’t the LED strip light up or blink?2022-08-25T13:34:20+08:00

  the UVC Sanitizer

Is there overcharge protection for UVC sanitizer?2022-08-25T14:00:08+08:00
How long does it take to fully charge the UVC sanitizer?2022-08-25T13:38:32+08:00
Can I use the UVC sanitizer box while charging?2022-08-25T13:40:16+08:00
Instructions for UVC sanitizer signal light2022-08-25T13:43:24+08:00
How to know the UVC sanitizer is out of power?2022-08-25T13:45:54+08:00
How to use the UVC test card2022-08-25T13:46:54+08:00

   More FAQ on the hardware

  More FAQ on the software

For more support, please fill-up the form or visit our e-Support page.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...

You may find and download the device’ user manual:

  Keeper – S1

  Bulb

  Contact Sensor

  PIR Motion Sensor

  IR Remote

  Smart Plug (US)

  LED Strip

  UVC-100 Sanitizer

You may find the SiMPNiC mobile APP at:

Google is a trademark of Google LLC.

Apple App Store is a trademark of Apple LLC.

For more support, please fill-up the form.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...
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