FAQ & Support2020-08-06T17:32:03+08:00

FAQ & Support

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SiMPNiC Home Kit:

the Keeper

How to reset SiMP Keeper?2020-04-15T15:37:34+08:00

Press the side button of SiMP Keeper for 10 seconds. Release it after you hear two beeps. Wait until LED light constantly in orange. After two minutes, LED will turn to blue (connected) or red (disconnected).

I try reboot SiMP Keeper, but it still does not work.2020-04-15T15:37:14+08:00

In this case, you have to reset SiMP Keeper. Please pay attention: once you reset SiMP Keeper, all the information saved in SiMP Keeper will be lost, and it will return to factory default settings. You have to set it from the very beginning.

My SiMP Keeper does not work. What can I do?2020-04-15T15:36:57+08:00

You can re-plug SiMP Keeper again to reboot it. You will hear two beeps from SiMP Keeper and its LED will light in orange for two minutes. And then LED will light in blue (connected) or red (disconnected). In most cases, SiMP Keeper can function normally after reboot.

If SiMP Keeper is successfully setup, how can other family members use it?2020-08-05T17:45:37+08:00

Family members can download SiMPNiC App and open it. If SiMP Keeper is already connected to internet, you will see “SiMP Keeper already setup? Skip here.” on screen. Please tap “Skip” and just add SiMP Keeper by scanning QR code.

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the Bulb

How do I know SiMP Bulb is paired with SiMP Keeper successfully?2019-10-24T14:56:59+08:00

If SiMP Bulb is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Bulb can’t be found in the list?2019-10-24T14:56:43+08:00

First, make sure SiMP Bulb is blinking before pairing. If it still can’t be found, try to search again.

Why SiMP Bulb is not blinking?2019-10-24T14:56:18+08:00

If so, reset it to factory default settings by screwing it 3 times, which means make its power supply On → Off → On.

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the Contact Sensor

I receive a notification of “Battery Low”. What should I do?2019-10-24T15:00:36+08:00

When you get this notification, please change your battery. Otherwise SiMP Contact Sensor can’t work normally.

How do I know SiMP Contact Sensor is paired with SiMP Keeper successfully?2019-10-24T15:00:23+08:00

If SiMP Contact Sensor is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why don’t I receive notification from SiMP Contact Sensor?2020-02-19T11:14:14+08:00

First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected” / “When tempered” is turn on. If problem still can’t be solved, please turn off and turn on the notification again.

Why SiMP Contact Sensor stop function after I re-plug it?2019-10-24T14:59:49+08:00

Once you have installed SiMP Contact Sensor successfully, it can still function when you move it to another place. If it does not work, please reset it to factory default settings.

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the Motion Sensor

How do I know SiMP Motion Sensor is paired with SiMP Keeper successfully?2019-10-24T15:13:15+08:00

If SiMP Motion Sensor is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why don’t I receive notification from Motion Sensor?2020-02-19T11:06:54+08:00

First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected”/ “When tempered” is turn on. If problem still can’t be solved, please try turn off and turn on the notification again.

Why SiMP Motion Sensor stop function after I re-plug it?2019-10-24T15:12:41+08:00

Once you have installed SiMP Motion Sensor successfully, it can still function when you move it to another place. If it does not work, please reset and re-pair it.

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the Remote

I can’t find my TV/AC brand in the list, neither can I use Learn Mode successfully. What can I do?2019-10-24T15:16:47+08:00

We’re sorry about hearing this. There are tons of brands, models of TVs and ACs in the world. We’re trying as fast as we can to include all major and necessary brands, models in our database. If it happens to your TV or AC, please contact us via support@simpnic.com, we’re happy to solve it for you.

Can I use one SiMP Remote to control one TV and one AC?2019-10-24T15:16:28+08:00

Yes you can! That’s the benefit of SiMP Remote. You can throw your regular remotes away and use one SiMP Remote.

Why cannot SiMP Remote control two or more TVs?2019-10-24T15:16:11+08:00

This case only happens when TVs are different models. If they are the same model, you can use SiMP Remote to control both of them.

Why can’t I find my TV or AC in SiMPNiC App?2019-10-24T15:15:59+08:00

If you can’t find corresponding brand in SiMPNiC App, try “Smart Search” again. If you still can’t find it, please feel free to contact us via support@simpnic.com for help.

    Manual Download
            

the Plug

Why the indicator light in Red?2019-10-24T15:15:07+08:00

If the indicator light in Red, for safety, please reset it.

How do I know SiMP Plug is paired with SiMP Keeper successfully?2019-10-24T15:14:54+08:00

If SiMP Plug is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Plug can not be found in the list?2019-10-24T15:14:41+08:00

First, make sure SiMP Plug indicator is blinking in blue before pairing. If it still can’t be found, try to search again.

Why SiMP Plug indicator is not blinking?2019-10-24T15:14:27+08:00

If so, reset it to factory default settings by press side button for 5 seconds.

    Manual Download
            

the Strip

How do I know SiMP Strip is paired with SiMP Keeper successfully?2019-10-25T15:16:47+08:00

If SiMP Strip is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Strip can’t be found in the list?2019-10-25T15:16:29+08:00

First, make sure SiMP Strip is blinking before pairing. If it still can not be found, try to search again.

Why SiMP Strip is illuminating or not blinking?2019-10-25T15:16:09+08:00

Normally SiMP Strip illuminates constantly when power is on. If it does not illuminate, please reset it to factory default settings by pressing the controller button for 5 seconds and then it starts blinking.

    Manual Download
            

the UVC sterilizer

How long will UVC sterilizer take to disinfect the item inside the box?2020-08-06T17:04:14+08:00

It will take 10 minutes to disinfect the item inside the box effectively, and the UVC sterilizer will turn off automatically after 10 minutes.

How long will it take to have the battery fully charged?2020-08-06T16:31:48+08:00
Can we use the UVC-100 while is charging?2020-08-06T16:30:46+08:00
How do we know the battery is fully charged?2020-08-06T16:30:03+08:00
How do we know the UVC sterilizer is out of the battery?2020-08-06T16:28:55+08:00

More knowledge base on hardware:

the Hardware’s

What should I pay the attention before making any change on the Motion Sensor’s settings?2020-08-06T14:07:56+08:00
What is the coverage of the Motion Sensor? Where should it be the best place to install it?2020-08-06T14:04:54+08:00

We strongly recommend to install the Motion Sensor at the height of 1.60~1.80m (5 1/4~6.0 ft) above the ground, and the sensor should aim at the angle of about 80° vertical, and 100° horizontal, within 9M distance.

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Due to the nature of PIR technology, the Motion Sensor would be highly inaccurate and causing false alert if the sensor is exposed under bright light or sunlight.

Please relocate the Motion Sensor and adjust its angle to avoid the situation.

What should I do if the battery is running out very quickly in the Motion Sensor?2020-08-06T14:02:56+08:00
What can I do if I didn’t receive the push notice from the Motion Sensor?2020-08-06T14:00:58+08:00
What can I do if the PIR Motion Sensor doesn’t function properly.2020-08-06T13:59:05+08:00
What battery can be used in SiMP motion sensor? Can I use non-lithium battery?2020-08-06T13:58:00+08:00

Yes, you can use CR123A type battery, even CR123A rechargeable battery.

 

Please note: PIR motion sensor is not equipped with charging function.

Are the batteries rechargeable in SiMPNiC Motion sensor?2020-08-06T13:55:10+08:00

The batteries are included in the Starter Kit are not rechargeable. You need to replace CR123A battery once it comes to end of its life cycle.

However, SiMP Motion Sensor also take the power source with micro USB and power adapter.

What should I do if SiMPNiC Remote Learning is unsuccessfully?2020-08-06T13:40:58+08:00
Can I use the electric heater or low-voltage electric heated blanket with SiMPNiC Plug?2020-08-06T13:36:32+08:00
Why there is nothing happen after pressed the Scene button.2020-08-06T13:34:19+08:00
What does it mean when the SiMPNiC Keeper’s LED indicator is red light?2020-08-06T13:32:38+08:00

That means the Keeper isn’t connecting to the internet.

Please check the connection.

Can I use Wi-Fi, instead of LAN cable, to set up?2020-08-06T13:30:36+08:00

Yes, you can.

But at first you need a cable to connect Keeper and Wi-Fi router. Once the connection is ready, you can remove the cable without worry.

Can I reset the SiMP Keeper to default?2020-08-06T13:08:55+08:00

Yes, you can.

By press and hold the RESET button on the right side of the Keeper for 10 seconds or longer you would see the indicator goes off.

You would hear 2 short beep sound which indicates the gateway (hub) rebooting (ORANGE indicator would come up and remain through entire process).

Please DO NOT power off the gateway(hub) while it’s erasing and rebooting. Otherwise, the firmware will be damaged.

Then another 2 short beep sound would occour and RED indicator appear once the whole the Factory-Default process is completed.

 

Note: after reset to the factory-default, you have to re-register the Gateway to App and add devices again. 

More knowledge base on software:

the Software’s

What if the SiMPNiC Keeper indicator is not in BLUE after firmware upgraded2020-08-06T15:44:12+08:00

The Keeper is still in the progress of upgrade if the indicator is in RED. The indicator should resume to BLUE and you would hear 2 short beep sound after the upgrade is successful. Otherwise the upgrade is failed.

What if I can’t access to the SiMPNiC Keeper?2020-08-06T15:36:13+08:00
I can’t register the UID properly by scanned the QR code…2020-08-06T15:34:16+08:00

Please check the internet connection, or you can re-scan QR code again by covering the QR code for 3 seconds.

QR code can’t be scanned correctly.2020-08-06T15:31:34+08:00
Can I use the App on iPad or iPad Touch?2020-08-06T15:24:29+08:00
What can I do if I want to stop the automation?2020-08-06T15:05:16+08:00
How does the Motion Sensor detect and trigger other devices?2020-08-06T14:58:08+08:00
What can I do if devices’ status weren’t available on the application.2020-08-06T14:56:29+08:00

1. Ensure the gateway is connected to internet. Usually, the LED is blue when connected, red when disconnected.

2. Ensure the smart phone in which the App is installed connected to internet.

3. Ensure the App version is the latest newest.

4. Please re-start the gateway.

What is the basic requirement of OS on my phone?2020-08-06T14:54:26+08:00
Where can I download and install the SiMPNiC mobile application?2020-08-06T14:52:22+08:00

Android users can download it at Google Play.

iOS users can download it at App Store.

Account & Password2020-08-06T14:50:12+08:00

For more support, please fill-up the form or visit our service page.

We are always happy to help you!

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Please enter the version of SiMPNiC App on your phone.
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