FAQ & Support2019-12-02T12:20:51+08:00

FAQ & Support

How to reset SiMP Keeper?2019-10-24T14:51:29+08:00

Press the side button of SiMP Keeper for 10 seconds. Release it after you hear two beeps. Wait until LED light constantly in orange. After two minutes, LED will turn to blue (connected) or red (disconnected).

I try reboot SiMP Keeper, but it still does not work.2019-10-24T14:51:50+08:00

In this case, you have to reset SiMP Keeper. Please pay attention: once you reset SiMP Keeper, all the information saved in SiMP Keeper will be lost, and it will return to factory default settings. You have to set it from the very beginning.

My SiMP Keeper does not work. What can I do?2019-10-24T14:50:41+08:00

You can re-plug SiMP Keeper again to reboot it. You will hear two beeps from SiMP Keeper and its LED will light in orange for two minutes. And then LED will light in blue (connected) or red (disconnected). In most cases, SiMP Keeper can function normally after reboot.

If SiMP Keeper is successfully setup, how can other family members use it?2019-10-24T14:37:40+08:00

Family members can download SiMPNiC App and open it. If SiMP Keeper is already connected to internet, you will see “SiMP Keeper already setup? Skip here.” on screen. Please tap “Skip” and just add SiMP Keeper by scanning QR code.

How do I know SiMP Bulb is paired with SiMP Keeper successfully?2019-10-24T14:56:59+08:00

If SiMP Bulb is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Bulb can’t be found in the list?2019-10-24T14:56:43+08:00

First, make sure SiMP Bulb is blinking before pairing. If it still can’t be found, try to search again.

Why SiMP Bulb is not blinking?2019-10-24T14:56:18+08:00

If so, reset it to factory default settings by screwing it 3 times, which means make its power supply On → Off → On.

I receive a notification of “Battery Low”. What should I do?2019-10-24T15:00:36+08:00

When you get this notification, please change your battery. Otherwise SiMP Contact Sensor can’t work normally.

How do I know SiMP Contact Sensor is paired with SiMP Keeper successfully?2019-10-24T15:00:23+08:00

If SiMP Contact Sensor is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why I don’t receive notification from SiMP Contact Sensor?2019-10-24T15:00:07+08:00

First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected” / “When tempered” is turn on. If problem still can’t be solved, please turn off and turn on the notification again.

Why SiMP Contact Sensor stop function after I re-plug it?2019-10-24T14:59:49+08:00

Once you have installed SiMP Contact Sensor successfully, it can still function when you move it to another place. If it does not work, please reset it to factory default settings.

How do I know SiMP Motion Sensor is paired with SiMP Keeper successfully?2019-10-24T15:13:15+08:00

If SiMP Motion Sensor is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why I don’t receive notification from Motion Sensor?2019-10-24T15:12:55+08:00

First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected”/ “When tempered” is turn on. If problem still can’t be solved, please try turn off and turn on the notification again.

Why SiMP Motion Sensor stop function after I re-plug it?2019-10-24T15:12:41+08:00

Once you have installed SiMP Motion Sensor successfully, it can still function when you move it to another place. If it does not work, please reset and re-pair it.

I can’t find my TV/AC brand in the list, neither can I use Learn Mode successfully. What can I do?2019-10-24T15:16:47+08:00

We’re sorry about hearing this. There are tons of brands, models of TVs and ACs in the world. We’re trying as fast as we can to include all major and necessary brands, models in our database. If it happens to your TV or AC, please contact us via support@simpnic.com, we’re happy to solve it for you.

Can I use one SiMP Remote to control one TV and one AC?2019-10-24T15:16:28+08:00

Yes you can! That’s the benefit of SiMP Remote. You can throw your regular remotes away and use one SiMP Remote.

Why cannot SiMP Remote control two or more TVs?2019-10-24T15:16:11+08:00

This case only happens when TVs are different models. If they are the same model, you can use SiMP Remote to control both of them.

Why can’t I find my TV or AC in SiMPNiC App?2019-10-24T15:15:59+08:00

If you can’t find corresponding brand in SiMPNiC App, try “Smart Search” again. If you still can’t find it, please feel free to contact us via support@simpnic.com for help.

Why the indicator light in Red?2019-10-24T15:15:07+08:00

If the indicator light in Red, for safety, please reset it.

How do I know SiMP Plug is paired with SiMP Keeper successfully?2019-10-24T15:14:54+08:00

If SiMP Plug is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Plug can not be found in the list?2019-10-24T15:14:41+08:00

First, make sure SiMP Plug indicator is blinking in blue before pairing. If it still can’t be found, try to search again.

Why SiMP Plug indicator is not blinking?2019-10-24T15:14:27+08:00

If so, reset it to factory default settings by press side button for 5 seconds.

How do I know SiMP Strip is paired with SiMP Keeper successfully?2019-10-25T15:16:47+08:00

If SiMP Strip is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Strip can’t be found in the list?2019-10-25T15:16:29+08:00

First, make sure SiMP Strip is blinking before pairing. If it still can not be found, try to search again.

Why SiMP Strip is illuminating or not blinking?2019-10-25T15:16:09+08:00

Normally SiMP Strip illuminates constantly when power is on. If it does not illuminate, please reset it to factory default settings by pressing the controller button for 5 seconds and then it starts blinking.

For more support, please visit our service page, we are always be here to help!

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