Press the side button of SiMP Keeper for 10 seconds. Release it after you hear two beeps. Wait until LED light constantly in orange. After two minutes, LED will turn to blue (connected) or red (disconnected).
I try reboot SiMP Keeper, but it still does not work.Isabelle2020-04-15T15:37:14+08:00
In this case, you have to reset SiMP Keeper. Please pay attention: once you reset SiMP Keeper, all the information saved in SiMP Keeper will be lost, and it will return to factory default settings. You have to set it from the very beginning.
My SiMP Keeper does not work. What can I do?Isabelle2020-04-15T15:36:57+08:00
You can re-plug SiMP Keeper again to reboot it. You will hear two beeps from SiMP Keeper and its LED will light in orange for two minutes. And then LED will light in blue (connected) or red (disconnected). In most cases, SiMP Keeper can function normally after reboot.
If SiMP Keeper is successfully setup, how can other family members use it?Isabelle2020-08-05T17:45:37+08:00
Family members can download SiMPNiC App and open it. If SiMP Keeper is already connected to internet, you will see “SiMP Keeper already setup? Skip here.” on screen. Please tap “Skip” and just add SiMP Keeper by scanning QR code.
First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected” / “When tempered” is turn on. If problem still can’t be solved, please turn off and turn on the notification again.
Why SiMP Contact Sensor stop function after I re-plug it?Isabelle2019-10-24T14:59:49+08:00
First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected”/ “When tempered” is turn on. If problem still can’t be solved, please try turn off and turn on the notification again.
Why SiMP Motion Sensor stop function after I re-plug it?Isabelle2019-10-24T15:12:41+08:00
We’re sorry about hearing this. There are tons of brands, models of TVs and ACs in the world. We’re trying as fast as we can to include all major and necessary brands, models in our database. If it happens to your TV or AC, please contact us via email@example.com, we’re happy to solve it for you.
Can I use one SiMP Remote to control one TV and one AC?Isabelle2019-10-24T15:16:28+08:00
Normally SiMP Strip illuminates constantly when power is on. If it does not illuminate, please reset it to factory default settings by pressing the controller button for 5 seconds and then it starts blinking.
We strongly recommend to install the Motion Sensor at the height of 1.60~1.80m (5 1/4~6.0 ft) above the ground, and the sensor should aim at the angle of about 80° vertical, and 100° horizontal, within 9M distance.
Due to the nature of PIR technology, the Motion Sensor would be highly inaccurate and causing false alert if the sensor is exposed under bright light or sunlight.
Please relocate the Motion Sensor and adjust its angle to avoid the situation.
What should I do if the battery is running out very quickly in the Motion Sensor?SiMPNiC Marketing2020-08-06T14:02:56+08:00
You might consider to set lower interval if it is high activity in the detection zone to reduce power consumption of SiMP Motion Sensor. Otherwise, you could consider power on the SiMP Motion Sensor by micro USB and power adapter.
What can I do if I didn’t receive the push notice from the Motion Sensor?SiMPNiC Marketing2020-08-06T14:00:58+08:00
The Keeper is still in the progress of upgrade if the indicator is in RED. The indicator should resume to BLUE and you would hear 2 short beep sound after the upgrade is successful. Otherwise the upgrade is failed.
What if I can’t access to the SiMPNiC Keeper?SiMPNiC Marketing2020-08-06T15:36:13+08:00