FAQ, Tutorial & Support
Quick Search:
the SiMPNiC APP
the Voice Control: Amazon Alexa, Google Assistant
How to add a Siri Shortcut
1.Add a Scene
2. Tap 
3. Set your scene on/off
4. Then record a personal phrase that you say to Siri to run the shortcut.
(Make sure that you record a simple phrase that you’ll remember.)
5. Done. You can use Siri to control your scene.
※Note: The feature is required iPhone with iOS 12 or above
How do I link Google Assistant to my SiMPNiC?
1. Download “Google Assistant” App first” App
2. Follow the steps below to search “SiMPNiC” service”
3. Login our service with your SiMP Keeper account and password
After setting, you will see “SIMPNiC” service is “Linked”, and enjoy voice control!
4. After login, you will find your devices, and press “Done” to finish setting
5. After setting, you will see “SIMPNiC” service is “Linked”, and enjoy voice control!
How do I link Amazon Alexa to my SiMPNiC?
1.Download “Amazon Alexa” App first
2. Follow the steps below to search “SiMPNiC” service
3. Login our service with your SiMP Keeper account and password
If you have problem scanning QR code, you can Copy UID from App and Paste to the form
4. After login, you will see “SiMPNiC” service is “Linked” and press “Done” to finish setting
5. Then Alexa will be discovering your devices
6. After discovering, you can enjoy voice control!
the Keeper – S1
the Bulb
the Contact Sensor
the Motion Sensor
the Remote
the Plug
the Strip
the UVC Sanitizer
More FAQ on the hardware
You can only change its settings when SiMP Motion Sensor is powered by adapter and removal of the batteries.
We strongly recommend to install the Motion Sensor at the height of 1.60~1.80m (5 1/4~6.0 ft) above the ground, and the sensor should aim at the angle of about 80° vertical, and 100° horizontal, within 9M distance.
Due to the nature of PIR technology, the Motion Sensor would be highly inaccurate and causing false alert if the sensor is exposed under bright light or sunlight.
Please relocate the Motion Sensor and adjust its angle to avoid the situation.
You might consider to set lower interval if it is high activity in the detection zone to reduce power consumption of SiMP Motion Sensor. Otherwise, you could consider power on the SiMP Motion Sensor by micro USB and power adapter.
1. In order to receive the push notice, please enable the notification in the App. In addition, please allow the permission to get notice from SiMPNiC App.
2. You will not receive any push notification if the Motion Senor is off-line. Please ensure the PIR motion sensor is power on.
1. Please adjust the location and angle of the PIR motion sensor.
2. Please adjust the interval of motion sensor detection. (Default is 60 seconds)
Yes, you can use CR123A type battery, even CR123A rechargeable battery.
Please note: PIR motion sensor is not equipped with charging function.
The batteries are included in the Starter Kit are not rechargeable. You need to replace CR123A battery once it comes to end of its life cycle.
However, SiMP Motion Sensor also take the power source with micro USB and power adapter.
The SiMPNiC Remote’s indicator flashes in green light once it is in the learning mode.
Please align and aim the green flashing light with your remote control, and then press the button of your remote control for a few times until green flashing light deceased.
The SiMPNiC Plug is operate-able within maximum load 1,650W at 110V or 3,300W at 220V.
Please verify the power consumption of your heating device and make sure it is not over the SiMPNiC plug’s limit.
Furthermore, please use it with extreme caution to prevent any fire hazard.
Please create a scene in SiMPNiC app, and assign it to the Scene button, then try pressing the button again.
That means the Keeper isn’t connecting to the internet.
Please check the connection.
Yes, you can.
But at first you need a cable to connect Keeper and Wi-Fi router. Once the connection is ready, you can remove the cable without worry.
Yes, you can.
By press and hold the RESET button on the right side of the Keeper for 10 seconds or longer you would see the indicator goes off.
You would hear 2 short beep sound which indicates the gateway (hub) rebooting (ORANGE indicator would come up and remain through entire process).
Please DO NOT power off the gateway(hub) while it’s erasing and rebooting. Otherwise, the firmware will be damaged.
Then another 2 short beep sound would occour and RED indicator appear once the whole the Factory-Default process is completed.
Note: after reset to the factory-default, you have to re-register the Gateway to App and add devices again.
More FAQ on the software
The Keeper is still in the progress of upgrade if the indicator is in RED. The indicator should resume to BLUE and you would hear 2 short beep sound after the upgrade is successful. Otherwise the upgrade is failed.
Please check the internet connection of the SiMPNiC Keeper (the indicator should be BLUE).
Please check the internet connection, or you can re-scan QR code again by covering the QR code for 3 seconds.
Please adjust your smart phone to focus on the QR code, or you may entre the UID manually.
Yes, you can use the App on both of them. However, the scale of the application will be enlarged.
You can turn on / off by pressing automation icon in the App.
By set the automation in the App.
Through automation setting, gateway receives signals from the Motion Sensors, and sends signals to devices set in the automation.
1. Ensure the gateway is connected to internet. Usually, the LED is blue when connected, red when disconnected.
2. Ensure the smart phone in which the App is installed connected to internet.
3. Ensure the App version is the latest newest.
4. Please re-start the gateway.
The SiMPNiC mobile application only support Android version 5.0 or above, and iOS version 9.0 or above.
Android users can download it at Google Play.
iOS users can download it at App Store.
The limitations of account name and password of Gateway are as below:
Account name: 1 to 31 digits including English letters, number. Capital and lower case.
Password: 1 to 31 digits including English letters, number. Capital and lower case.
For more support, please fill-up the form or visit our e-Support page.
We are always happy to help you!
App Update for iOS & Android_09/16/2020
An updated version of the SiMPNiC app has been released.
For iOS : Ver.1.2.1
For Android : Ver.1.2.1
[iOS/Android common]
- Improved UI of air conditioning settings SiMPNiC remote control (IRB-01-SW)
- Improved UI to set Siri shortcuts
You may find more detail on “How to add a Siri Shortcut” in the Tutorial
2020/09/16
Failure on Google Home & Amazon Alexa Collaboration Service
The other day, we noticed that the Google Home/Alexa collaboration service has been abnormal again.
We have identified the cause of the failure and are preparing to release a firmware for the situation.
We apologize for any inconvenience this may cause to our customers.
Please restart your gateway (the Keeper) by disconnect, wait 3 seconds and reconnect its power adapter, or restart the Keeper by the app.
We deeply apologize for any inconvenience this may have caused to our users.
SiMPNiC Development Team
2020/08/25
SiMPNiC App Update Release (iOS/Android)
For iOS : Ver.1.1.10
For Android : Ver.1.1.11
[iOS /Android common]
- Support for display in Vietnamese.
- Add a template for remote control (sealing light, fan, set-top box)
- Improve the security of the app
[Firmware Update for the Keeper (S1-JGateway) ]
- Fixed temperature and humidity measurement of smart remote control
- Fixed bug that firmware update could not be successful
- Added function to automatically notify Amazon Alexa of additional device deletion
- SiMPNiC contact sensor now supports Google Home and Amazon Alexa
- Support for several types of Z-Wave compatible devices
- Support Z-wave compatible device notification function
Note: There are no plans to sell Z-Wave compatible devices in Japan for the time being.
2020/06/19
App Update for iOS & Android
Releases an updated version of the SiMPNiC “Simpnic” app.
For iOS : Ver.1.1.9
For Android : Ver.1.1.10
[For iOS only]
- Support for Siri shortcuts
- iPhone and iOS12 or higher are required
[For Android only]
- Fixed an issue where Smart Search could not be performed successfully
[iOS/Android common]
- Support for Z-Wave compatible devices
- There are no plans to sell Z-Wave compatible devices in Japan for the time being.
2020/05/23
App Update for iOS & Android
For iOS : Ver.1.1.8
For Android : Ver.1.1.9-release
- Update contents
- change the design of the device icon
- support for display in Thai
- fix other minor bugs, add provisioning mode
2020/04/09
App Update for iOS & Android
For iOS : Ver.1.1.7
For Android : Ver.1.1.8
- Improved smart search function of SiMPNiC remote and fixed other minor bugs
2020/03/06
We will carry out the integration and maintenance on the voice control server in the period from 2019/12/26 to 2020/1/2.
During this Maintenance, there is a possibility of the interruption and unstable in Google Assistant.
In addition, we will guide you through the firmware update of the Keeper (S1-J gateway) via the SiMPNiC app, so please apply the firmware update as soon as possible.
Official support for Amazon Alexa is scheduled for mid-January 2020 and beyond.
2019/12/25
App Update for iOS & Android
For iOS : Ver.1.1.5
For Android : Ver.1.1.4
In this update, minor bug fixes and up-to-date firmware updates for SiMP keepers (S1-J gateways) have been added.
You will need the latest version of the app before updating the SiMP keeper firmware to 1.02.04 or later.
2019/12/25
App Update for iOS <Version 1.1.4 Release>
- The update point of this time is as follows.
-
Add a tutorial explaining how to use the app
-
Minor bug fixes
2019/12/09
SiMPNiC App Update
iOS: 1.1.3
Android: 1.1.1
- More familiar and simpler design.
- Changed the scene and automation settings to be more intuitive.
- You can also find tutorials within the app that explain how to work with Google Assistant.
- Information about the new version of the app will be added from time to time.
2019/11/29
Optimization of SiMPNiC mobile Application
We have made significant changes and optimization based on the concept of “simpler” and “easier to understand”.
< Overall >
device icon: To make it easier to see the status of the device.
Pin & Favorite integration: To remove the “pin” function, the device to be displayed on the home screen if and only if devices set to favorites.
<Display area>
Displays only your favorite devices. The placement of the device can be changed by long-press and drag the device.
<The layout change>
On the navigation bar “Other” icon has been relocated to the settings.
The Keeper – S1, tap the “three dot” icon on the top-right side of the home screen.
<Scene &automation screen>
Edit scene or automation: When editing the content of a scene or automation, tap Edit on the top-left corner of the screen, then tap on the right side of the scene or automation if you want to edit.
<Scene operation>
The operation of the scene is on the scene screen, to activate or deactivate by tapping the scene name.
SiMP Keeper (Gateway)
The default login and password is now to “admin” both.
2019/10/08
App Update for iOS <Version 1.1.0 Release>
The SiMPNiC app for iOS has been upgraded.
Search the App Store for “SiMPNiC” and “Simpnic” is the new version of the app.
In the new version, we’ll show you how to add and re-register devices that were previously difficult to understand, and how to set up scenes and automation in the app.
We are also adding new items such as support for devices scheduled to be added at the end of 2019.
In addition, the version of the app for Android is scheduled to be around the end of November 2019.
Note that “SiMPNiC Z” is also a SiMPNiC app, but it is another solution app and is not for the SiMPNiC Smart Life series.
2019/10/07
App Updates for iOS <Version 1.0.8 Release>
Version 1.0.8 of the app for iOS has been released.
In this version upgrade, we are fixing the configuration flow of the device and fixing minor bugs.
Please apply the update to customers who are using the app.
2019/07/25
Keeper – S1
Bulb
Contact Sensor
PIR Motion Sensor
IR Remote
Smart Plug (US)
LED Strip
UVC-100 Sanitizer