FAQ, Tutorial & Support

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the SiMPNiC APP

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  the Voice Control: Amazon Alexa, Google Assistant

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  the Keeper – S1

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  the Bulb

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  the Contact Sensor

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  the Motion Sensor

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  the Remote

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  the Plug

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  the Strip

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  the UVC Sanitizer

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   More FAQ on the hardware

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  More FAQ on the software

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For more support, please fill-up the form or visit our e-Support page.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...
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You may find and download the device’ user manual:

  Keeper – S1

  Bulb

  Contact Sensor

  PIR Motion Sensor

  IR Remote

  Smart Plug (US)

  LED Strip

  UVC-100 Sanitizer

You may find the SiMPNiC mobile APP at:

Google is a trademark of Google LLC.

Apple App Store is a trademark of Apple LLC.

For more support, please fill-up the form.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...