FAQ | Tutorial | Support2020-10-12T17:07:57+08:00

FAQ, Tutorial & Support

Quick Search:

the SiMPNiC APP

How to add a Scene2020-08-20T13:36:29+08:00

How to add a Scene

How to add Automation: Timer2020-08-20T13:35:03+08:00
How to add Automation: Sense & React2020-08-20T13:32:10+08:00

How to add Automation: Sense & React

How to add & configure a contact sensor2020-08-20T13:25:48+08:00
How to add a Remote and Smart Search & configuration2020-08-20T11:49:55+08:00

How to add a Remote and Smart Search & configuration

In this guide,

you’ll learn how to add and to configure a SiMP Remote into your SiMPNiC ecosystem.

  1. Please make sure your smartphone, tablet or iPad is connected to your home Wi-Fi router in 2.4GHz frequency.
  2. Open the SiMPNiC App on your smartphone, tablet or iPad.
  3. Tap Room, then (+) to initiate adding SiMP Remote on the top right-hand corner of the screen.
  4. Follow the instruction on the SiMPNiC App or watch “How to add a SiMP Remote and Smart Search” video clip on the SiMPNiC channel via YouTube.
  5. You may turn on or off the push notification once you added the SiMP Remote.
  6. You may rename the Remote, prioritize the remote-control list and bring it to the main page as your favourite device.
  7. You may set up the remote to control your TV set-top box, fan, ceiling lamp or other devices.
  8. Please bear with us since the video is a little bit longer than others.

 

How to add and to configure a SiMP Remote as below,

https://youtu.be/aauSXUfkWgc

  the Voice Control: Amazon Alexa, Google Assistant

How to add a Siri Shortcut2020-09-23T17:11:41+08:00

How to add a Siri Shortcut

How do I link Google Assistant to my SiMPNiC?2020-08-20T12:01:39+08:00

How do I link Google Assistant to my SiMPNiC?

1. Download “Google Assistant” App first” App

  1. iOS download
  2. Android download

2. Follow the steps below to search “SiMPNiC” service”

3. Login our service with your SiMP Keeper account and password

google_assistant_login.png

After setting, you will see “SIMPNiC” service is “Linked”, and enjoy voice control!

4. After login, you will find your devices, and press “Done” to finish setting

google_assistant_EN_assign.png

5. After setting, you will see “SIMPNiC” service is “Linked”, and enjoy voice control!

google_assistant_EN_linked.png

How do I link Amazon Alexa to my SiMPNiC?2020-08-20T12:17:46+08:00

How do I link Amazon Alexa to my SiMPNiC?

1.Download “Amazon Alexa” App first

    1. iOS download
    2. Android download 

2. Follow the steps below to search “SiMPNiC” service

3. Login our service with your SiMP Keeper account and password

amazon_alexa_login.JPG

If you have problem scanning QR code, you can Copy UID from App and Paste to the form

4. After login, you will see “SiMPNiC” service is “Linked” and press “Done” to finish setting

amazon_alexa_linked.JPG

5. Then Alexa will be discovering your devices

amazon_alexa_discovering_EN.png

6. After discovering, you can enjoy voice control!

amazon_alexa_done_EN.png

 

  the Keeper – S1

The Description of the Keeper’s status indicator2020-09-17T18:55:15+08:00

Here is the table of the description of the Keeper’s status indicator,

LED status

Description

Blue constant Local network connection is normal
Blue flashing Keeper attempts connecting to Wi-Fi router
Orange constant Keeper is starting
Orange flashing 1. Keeper attempts connecting to other device or sensor
2. The Keeper is updating its firmware.
※ Do Not power off the Keeper while it’s upgrading its firmware.
Red constant  

Status, the local network is currently disconnected:

  1. Please check the Wi-Fi connection
  2. Please reconnect Wi-Fi connection
  3. Please try to connect network with the Ethernet cable
  4. Please reboot the Wi-Fi router
  5. Please reboot the Keeper – S1 gateway
Blue & Red Please check the followings if both indicator appears simultaneously,

  1. Please check the internet connection of the Wi-Fi router
  2. Please reboot the Wi-Fi router

※ If you have discovered any indicators without mentioned above, please contact us by ✉:support@simpnic.com

How to reset SiMP Keeper?2019-10-25T15:19:09+08:00

Press the side button of SiMP Keeper for 10 seconds. Release it after you hear two beeps. Wait until LED light constantly in orange. After two minutes, LED will turn to blue (connected) or red (disconnected).

I try reboot SiMP Keeper, but it still does not work.2019-10-25T15:18:40+08:00

In this case, you have to reset SiMP Keeper. Please pay attention: once you reset SiMP Keeper, all the information saved in SiMP Keeper will be lost, and it will return to factory default settings. You have to set it from the very beginning.

My SiMP Keeper does not work. What can I do?2019-10-25T15:18:23+08:00

You can re-plug SiMP Keeper again to reboot it. You will hear two beeps from SiMP Keeper and its LED will light in orange for two minutes. And then LED will light in blue (connected) or red (disconnected). In most cases, SiMP Keeper can function normally after reboot.

If SiMP Keeper is successfully setup, how can other family members use it?2019-10-25T15:18:04+08:00

Family members can download SiMPNiC App and open it. If SiMP Keeper is already connected to internet, you will see “SiMP Keeper already setup? Skip here.” on screen. Please tap “Skip” and just add SiMP Keeper by scanning QR code.

  the Bulb

How do I know SiMP Bulb is paired with SiMP Keeper successfully?2019-10-24T14:56:59+08:00

If SiMP Bulb is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Bulb can’t be found in the list?2019-10-24T14:56:43+08:00

First, make sure SiMP Bulb is blinking before pairing. If it still can’t be found, try to search again.

Why SiMP Bulb is not blinking?2019-10-24T14:56:18+08:00

If so, reset it to factory default settings by screwing it 3 times, which means make its power supply On → Off → On.

  the Contact Sensor

I receive a notification of “Battery Low”. What should I do?2019-10-24T15:00:36+08:00

When you get this notification, please change your battery. Otherwise SiMP Contact Sensor can’t work normally.

How do I know SiMP Contact Sensor is paired with SiMP Keeper successfully?2019-10-24T15:00:23+08:00

If SiMP Contact Sensor is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why don’t I receive notification from SiMP Contact Sensor?2020-02-19T11:14:14+08:00

First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected” / “When tempered” is turn on. If problem still can’t be solved, please turn off and turn on the notification again.

Why SiMP Contact Sensor stop function after I re-plug it?2019-10-24T14:59:49+08:00

Once you have installed SiMP Contact Sensor successfully, it can still function when you move it to another place. If it does not work, please reset it to factory default settings.

  the Motion Sensor

How do I know SiMP Motion Sensor is paired with SiMP Keeper successfully?2019-10-24T15:13:15+08:00

If SiMP Motion Sensor is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why don’t I receive notification from Motion Sensor?2020-02-19T11:06:54+08:00

First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected”/ “When tempered” is turn on. If problem still can’t be solved, please try turn off and turn on the notification again.

Why SiMP Motion Sensor stop function after I re-plug it?2019-10-24T15:12:41+08:00

Once you have installed SiMP Motion Sensor successfully, it can still function when you move it to another place. If it does not work, please reset and re-pair it.

  the Remote

I can’t find my TV/AC brand in the list, neither can I use Learn Mode successfully. What can I do?2019-10-24T15:16:47+08:00

We’re sorry about hearing this. There are tons of brands, models of TVs and ACs in the world. We’re trying as fast as we can to include all major and necessary brands, models in our database. If it happens to your TV or AC, please contact us via support@simpnic.com, we’re happy to solve it for you.

Can I use one SiMP Remote to control one TV and one AC?2019-10-24T15:16:28+08:00

Yes you can! That’s the benefit of SiMP Remote. You can throw your regular remotes away and use one SiMP Remote.

Why cannot SiMP Remote control two or more TVs?2019-10-24T15:16:11+08:00

This case only happens when TVs are different models. If they are the same model, you can use SiMP Remote to control both of them.

Why can’t I find my TV or AC in SiMPNiC App?2019-10-24T15:15:59+08:00

If you can’t find corresponding brand in SiMPNiC App, try “Smart Search” again. If you still can’t find it, please feel free to contact us via support@simpnic.com for help.

  the Plug

Why the indicator light in Red?2019-10-24T15:15:07+08:00

If the indicator light in Red, for safety, please reset it.

How do I know SiMP Plug is paired with SiMP Keeper successfully?2019-10-24T15:14:54+08:00

If SiMP Plug is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Plug can not be found in the list?2019-10-24T15:14:41+08:00

First, make sure SiMP Plug indicator is blinking in blue before pairing. If it still can’t be found, try to search again.

Why SiMP Plug indicator is not blinking?2019-10-24T15:14:27+08:00

If so, reset it to factory default settings by press side button for 5 seconds.

  the Strip

How do I know SiMP Strip is paired with SiMP Keeper successfully?2019-10-25T15:16:47+08:00

If SiMP Strip is paired successfully, you will see it in your SiMPNiC App after 45 seconds.

Why SiMP Strip can’t be found in the list?2019-10-25T15:16:29+08:00

First, make sure SiMP Strip is blinking before pairing. If it still can not be found, try to search again.

Why SiMP Strip is illuminating or not blinking?2019-10-25T15:16:09+08:00

Normally SiMP Strip illuminates constantly when power is on. If it does not illuminate, please reset it to factory default settings by pressing the controller button for 5 seconds and then it starts blinking.

  the UVC Sanitizer

How long will UVC sterilizer take to disinfect the item inside the box?2020-08-06T17:04:14+08:00

It will take 10 minutes to disinfect the item inside the box effectively, and the UVC sterilizer will turn off automatically after 10 minutes.

How long will it take to have the battery fully charged?2020-08-06T16:31:48+08:00
Can we use the UVC-100 while is charging?2020-08-06T16:30:46+08:00
How do we know the battery is fully charged?2020-08-06T16:30:03+08:00
How do we know the UVC sterilizer is out of the battery?2020-08-06T16:28:55+08:00

   More FAQ on the hardware

What should I pay the attention before making any change on the Motion Sensor’s settings?2020-08-06T14:07:56+08:00
What is the coverage of the Motion Sensor? Where should it be the best place to install it?2020-08-06T14:04:54+08:00

We strongly recommend to install the Motion Sensor at the height of 1.60~1.80m (5 1/4~6.0 ft) above the ground, and the sensor should aim at the angle of about 80° vertical, and 100° horizontal, within 9M distance.

______________.png

Due to the nature of PIR technology, the Motion Sensor would be highly inaccurate and causing false alert if the sensor is exposed under bright light or sunlight.

Please relocate the Motion Sensor and adjust its angle to avoid the situation.

What should I do if the battery is running out very quickly in the Motion Sensor?2020-08-06T14:02:56+08:00
What can I do if I didn’t receive the push notice from the Motion Sensor?2020-08-06T14:00:58+08:00
What can I do if the PIR Motion Sensor doesn’t function properly.2020-08-06T13:59:05+08:00
What battery can be used in SiMP motion sensor? Can I use non-lithium battery?2020-08-06T13:58:00+08:00

Yes, you can use CR123A type battery, even CR123A rechargeable battery.

 

Please note: PIR motion sensor is not equipped with charging function.

Are the batteries rechargeable in SiMPNiC Motion sensor?2020-08-06T13:55:10+08:00

The batteries are included in the Starter Kit are not rechargeable. You need to replace CR123A battery once it comes to end of its life cycle.

However, SiMP Motion Sensor also take the power source with micro USB and power adapter.

What should I do if SiMPNiC Remote Learning is unsuccessfully?2020-08-06T13:40:58+08:00
Can I use the electric heater or low-voltage electric heated blanket with SiMPNiC Plug?2020-08-06T13:36:32+08:00
Why there is nothing happen after pressed the Scene button.2020-08-06T13:34:19+08:00
What does it mean when the SiMPNiC Keeper’s LED indicator is red light?2020-08-06T13:32:38+08:00

That means the Keeper isn’t connecting to the internet.

Please check the connection.

Can I use Wi-Fi, instead of LAN cable, to set up?2020-08-06T13:30:36+08:00

Yes, you can.

But at first you need a cable to connect Keeper and Wi-Fi router. Once the connection is ready, you can remove the cable without worry.

Can I reset the SiMP Keeper to default?2020-08-06T13:08:55+08:00

Yes, you can.

By press and hold the RESET button on the right side of the Keeper for 10 seconds or longer you would see the indicator goes off.

You would hear 2 short beep sound which indicates the gateway (hub) rebooting (ORANGE indicator would come up and remain through entire process).

Please DO NOT power off the gateway(hub) while it’s erasing and rebooting. Otherwise, the firmware will be damaged.

Then another 2 short beep sound would occour and RED indicator appear once the whole the Factory-Default process is completed.

 

Note: after reset to the factory-default, you have to re-register the Gateway to App and add devices again. 

  More FAQ on the software

What if the SiMPNiC Keeper indicator is not in BLUE after firmware upgraded2020-08-06T15:44:12+08:00

The Keeper is still in the progress of upgrade if the indicator is in RED. The indicator should resume to BLUE and you would hear 2 short beep sound after the upgrade is successful. Otherwise the upgrade is failed.

What if I can’t access to the SiMPNiC Keeper?2020-08-06T15:36:13+08:00
I can’t register the UID properly by scanned the QR code…2020-08-06T15:34:16+08:00

Please check the internet connection, or you can re-scan QR code again by covering the QR code for 3 seconds.

QR code can’t be scanned correctly.2020-08-06T15:31:34+08:00
Can I use the App on iPad or iPad Touch?2020-08-06T15:24:29+08:00
What can I do if I want to stop the automation?2020-08-06T15:05:16+08:00
How does the Motion Sensor detect and trigger other devices?2020-08-06T14:58:08+08:00
What can I do if devices’ status weren’t available on the application.2020-08-06T14:56:29+08:00

1. Ensure the gateway is connected to internet. Usually, the LED is blue when connected, red when disconnected.

2. Ensure the smart phone in which the App is installed connected to internet.

3. Ensure the App version is the latest newest.

4. Please re-start the gateway.

What is the basic requirement of OS on my phone?2020-08-06T14:54:26+08:00
Where can I download and install the SiMPNiC mobile application?2020-08-06T14:52:22+08:00

Android users can download it at Google Play.

iOS users can download it at App Store.

Account & Password2020-08-06T14:50:12+08:00

For more support, please fill-up the form or visit our e-Support page.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...
App Update for iOS & Android_09/16/20202020-09-23T17:10:41+08:00

App Update for iOS & Android_09/16/2020

An updated version of the SiMPNiC app has been released.

For iOS : Ver.1.2.1
For Android : Ver.1.2.1

[iOS/Android common]

  1. Improved UI of air conditioning settings SiMPNiC remote control (IRB-01-SW)
  2. Improved UI to set Siri shortcuts

You may find more detail  on “How to add a Siri Shortcut” in the Tutorial

2020/09/16

Failure on Google Home & Amazon Alexa Collaboration Service2020-09-17T15:31:46+08:00

Failure on Google Home & Amazon Alexa Collaboration Service

The other day, we noticed that the Google Home/Alexa collaboration service has been abnormal again.

We have identified the cause of the failure and are preparing to release a firmware for the situation.
We apologize for any inconvenience this may cause to our customers.

Please restart your gateway (the Keeper) by disconnect, wait 3 seconds and reconnect its power adapter, or restart the Keeper by the app.

We deeply apologize for any inconvenience this may have caused to our users.

 

SiMPNiC Development Team

 

2020/08/25

App & Firmware Update_06/19/20202020-09-17T14:57:01+08:00

SiMPNiC App Update Release (iOS/Android)

For iOS : Ver.1.1.10
For Android : Ver.1.1.11

[iOS /Android common]

  1. Support for display in Vietnamese.
  2. Add a template for remote control (sealing light, fan, set-top box)
  3. Improve the security of the app

[Firmware Update for the Keeper (S1-JGateway) ]

  1. Fixed temperature and humidity measurement of smart remote control
  2. Fixed bug that firmware update could not be successful
  3. Added function to automatically notify Amazon Alexa of additional device deletion
  4. SiMPNiC contact sensor now supports Google Home and Amazon Alexa
  5. Support for several types of Z-Wave compatible devices
  6. Support Z-wave compatible device notification function

Note: There are no plans to sell Z-Wave compatible devices in Japan for the time being.

 

2020/06/19

App Update for iOS & Android_05/23/20202020-09-17T14:47:12+08:00

App Update for iOS & Android

Releases an updated version of the SiMPNiC “Simpnic” app.

For iOS : Ver.1.1.9

For Android : Ver.1.1.10

[For iOS only]

  1. Support for Siri shortcuts
  2. iPhone and iOS12 or higher are required

[For Android only]

  1. Fixed an issue where Smart Search could not be performed successfully

[iOS/Android common]

  1. Support for Z-Wave compatible devices
  2. There are no plans to sell Z-Wave compatible devices in Japan for the time being.

 

2020/05/23

App Update for iOS & Android_04/09/20202020-09-18T15:38:36+08:00

App Update for iOS & Android

For iOS : Ver.1.1.8
For Android : Ver.1.1.9-release

  1. Update contents
  2. change the design of the device icon
  3. support for display in Thai
  4. fix other minor bugs, add provisioning mode

 

App Update for iOS & Android_03/06/20202020-09-17T14:06:55+08:00

App Update for iOS & Android

For iOS : Ver.1.1.7
For Android : Ver.1.1.8

  1. Improved smart search function of SiMPNiC remote and fixed other minor bugs

 

2020/03/06

Scheduled integration & maintenance on Voice Control Server2020-09-17T13:57:35+08:00

We will carry out the integration and maintenance on the voice control server in the period from 2019/12/26 to 2020/1/2.
During this Maintenance, there is a possibility of the interruption and unstable in Google Assistant.

In addition, we will guide you through the firmware update of the Keeper (S1-J gateway) via the SiMPNiC app, so please apply the firmware update as soon as possible.

Official support for Amazon Alexa is scheduled for mid-January 2020 and beyond.

2019/12/25

App Update for iOS & Android_12/25/20192020-09-17T15:18:02+08:00

App Update for iOS & Android

For iOS : Ver.1.1.5
For Android : Ver.1.1.4

In this update, minor bug fixes and up-to-date firmware updates for SiMP keepers (S1-J gateways) have been added.

You will need the latest version of the app before updating the SiMP keeper firmware to 1.02.04 or later.

2019/12/25

App Update for iOS_12/09/20192020-09-17T15:19:15+08:00

App Update for iOS <Version 1.1.4 Release>

  1. The update point of this time is as follows.
  2. Add a tutorial explaining how to use the app

  3. Minor bug fixes

 

2019/12/09

App Update for iOS & Android_11/29/20192020-09-17T15:20:34+08:00

SiMPNiC App Update

iOS: 1.1.3
Android: 1.1.1

  1. More familiar and simpler design.
  2. Changed the scene and automation settings to be more intuitive.
  3. You can also find tutorials within the app that explain how to work with Google Assistant.
  4. Information about the new version of the app will be added from time to time.

2019/11/29

Optimization of SiMPNiC mobile Application2020-09-17T15:26:53+08:00

Optimization of SiMPNiC mobile Application

We have made significant changes and optimization based on the concept of “simpler” and “easier to understand”.

< Overall >

device icon: To make it easier to see the status of the device.
Pin & Favorite integration: To remove the “pin” function, the device to be displayed on the home screen if and only if devices set to favorites.

<Display area>

Displays only your favorite devices. The placement of the device can be changed by long-press and drag the device.

<The layout change>

On the navigation bar “Other” icon has been relocated to the settings.
The Keeper – S1, tap the “three dot” icon on the top-right side of the home screen.

<Scene &automation screen>

Edit scene or automation: When editing the content of a scene or automation, tap Edit on the top-left corner of the screen, then tap on the right side of the scene or automation if you want to edit.

<Scene operation>

The operation of the scene is on the scene screen, to activate or deactivate by tapping the scene name.

SiMP Keeper (Gateway)

The default login and password is now to “admin” both.

 

2019/10/08

App Update for iOS_10/07/20192020-09-17T15:18:50+08:00

App Update for iOS <Version 1.1.0 Release>

The SiMPNiC app for iOS has been upgraded.
Search the App Store for “SiMPNiC” and “Simpnic” is the new version of the app.

In the new version, we’ll show you how to add and re-register devices that were previously difficult to understand, and how to set up scenes and automation in the app.
We are also adding new items such as support for devices scheduled to be added at the end of 2019.

In addition, the version of the app for Android is scheduled to be around the end of November 2019.

Note that “SiMPNiC Z” is also a SiMPNiC app, but it is another solution app and is not for the SiMPNiC Smart Life series.

2019/10/07

App Updates for iOS_07/25/20192020-09-17T15:19:30+08:00

App Updates for iOS <Version 1.0.8 Release>

Version 1.0.8 of the app for iOS has been released.

In this version upgrade, we are fixing the configuration flow of the device and fixing minor bugs.

Please apply the update to customers who are using the app.

2019/07/25

You may find and download the device’ user manual:

  Keeper – S1

  Bulb

  Contact Sensor

  PIR Motion Sensor

  IR Remote

  Smart Plug (US)

  LED Strip

  UVC-100 Sanitizer

You may find the SiMPNiC mobile APP at:

Google is a trademark of Google LLC.

For more support, please fill-up the form.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...
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