Press the side button of SiMP Keeper for 10 seconds. Release it after you hear two beeps. Wait until LED light constantly in orange. After two minutes, LED will turn to blue (connected) or red (disconnected).
I try reboot SiMP Keeper, but it still does not work.SiMPNiC2019-10-25T15:18:40+08:00
In this case, you have to reset SiMP Keeper. Please pay attention: once you reset SiMP Keeper, all the information saved in SiMP Keeper will be lost, and it will return to factory default settings. You have to set it from the very beginning.
My SiMP Keeper does not work. What can I do?SiMPNiC2019-10-25T15:18:23+08:00
You can re-plug SiMP Keeper again to reboot it. You will hear two beeps from SiMP Keeper and its LED will light in orange for two minutes. And then LED will light in blue (connected) or red (disconnected). In most cases, SiMP Keeper can function normally after reboot.
If SiMP Keeper is successfully setup, how can other family members use it?SiMPNiC2019-10-25T15:18:04+08:00
Family members can download SiMPNiC App and open it. If SiMP Keeper is already connected to internet, you will see “SiMP Keeper already setup? Skip here.” on screen. Please tap “Skip” and just add SiMP Keeper by scanning QR code.
How do I know SiMP Bulb is paired with SiMP Keeper successfully?SiMPNiC2019-10-24T14:56:59+08:00
First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected” / “When tempered” is turn on. If problem still can’t be solved, please turn off and turn on the notification again.
Why SiMP Contact Sensor stop function after I re-plug it?SiMPNiC2019-10-24T14:59:49+08:00
First, check the status of permission in your control center of your smartphone. Second, make sure the status of “When detected”/ “When tempered” is turn on. If problem still can’t be solved, please try turn off and turn on the notification again.
Why SiMP Motion Sensor stop function after I re-plug it?SiMPNiC2019-10-24T15:12:41+08:00
We’re sorry about hearing this. There are tons of brands, models of TVs and ACs in the world. We’re trying as fast as we can to include all major and necessary brands, models in our database. If it happens to your TV or AC, please contact us via email@example.com, we’re happy to solve it for you.
Can I use one SiMP Remote to control one TV and one AC?SiMPNiC2019-10-24T15:16:28+08:00
Normally SiMP Strip illuminates constantly when power is on. If it does not illuminate, please reset it to factory default settings by pressing the controller button for 5 seconds and then it starts blinking.
the UVC Sanitizer
How long will UVC sterilizer take to disinfect the item inside the box?SiMPNiC Marketing2020-08-06T17:04:14+08:00
We strongly recommend to install the Motion Sensor at the height of 1.60~1.80m (5 1/4~6.0 ft) above the ground, and the sensor should aim at the angle of about 80° vertical, and 100° horizontal, within 9M distance.
Due to the nature of PIR technology, the Motion Sensor would be highly inaccurate and causing false alert if the sensor is exposed under bright light or sunlight.
Please relocate the Motion Sensor and adjust its angle to avoid the situation.
What should I do if the battery is running out very quickly in the Motion Sensor?SiMPNiC Marketing2020-08-06T14:02:56+08:00
You might consider to set lower interval if it is high activity in the detection zone to reduce power consumption of SiMP Motion Sensor. Otherwise, you could consider power on the SiMP Motion Sensor by micro USB and power adapter.
What can I do if I didn’t receive the push notice from the Motion Sensor?SiMPNiC Marketing2020-08-06T14:00:58+08:00
The Keeper is still in the progress of upgrade if the indicator is in RED. The indicator should resume to BLUE and you would hear 2 short beep sound after the upgrade is successful. Otherwise the upgrade is failed.
What if I can’t access to the SiMPNiC Keeper?SiMPNiC Marketing2020-08-06T15:36:13+08:00
We will carry out the integration and maintenance on the voice control server in the period from 2019/12/26 to 2020/1/2.
During this Maintenance, there is a possibility of the interruption and unstable in Google Assistant.
In addition, we will guide you through the firmware update of the Keeper (S1-J gateway) via the SiMPNiC app, so please apply the firmware update as soon as possible.
Official support for Amazon Alexa is scheduled for mid-January 2020 and beyond.
We have made significant changes and optimization based on the concept of “simpler” and “easier to understand”.
< Overall >
device icon: To make it easier to see the status of the device.
Pin & Favorite integration: To remove the “pin” function, the device to be displayed on the home screen if and only if devices set to favorites.
Displays only your favorite devices. The placement of the device can be changed by long-press and drag the device.
<The layout change>
On the navigation bar “Other” icon has been relocated to the settings.
The Keeper – S1, tap the “three dot” icon on the top-right side of the home screen.
<Scene &automation screen>
Edit scene or automation: When editing the content of a scene or automation, tap Edit on the top-left corner of the screen, then tap on the right side of the scene or automation if you want to edit.
The operation of the scene is on the scene screen, to activate or deactivate by tapping the scene name.
SiMP Keeper (Gateway)
The default login and password is now to “admin” both.
The SiMPNiC app for iOS has been upgraded.
Search the App Store for “SiMPNiC” and “Simpnic” is the new version of the app.
In the new version, we’ll show you how to add and re-register devices that were previously difficult to understand, and how to set up scenes and automation in the app.
We are also adding new items such as support for devices scheduled to be added at the end of 2019.
In addition, the version of the app for Android is scheduled to be around the end of November 2019.
Note that “SiMPNiC Z” is also a SiMPNiC app, but it is another solution app and is not for the SiMPNiC Smart Life series.