FAQ, Tutorial & Support

Quick Search:

the SiMPNiC APP

  the Voice Control: Amazon Alexa, Google Assistant

  the Keeper – S1

  the Bulb

  the Contact Sensor

  the Motion Sensor

  the Remote

  the Plug

  the Strip

  the UVC Sanitizer

   More FAQ on the hardware

  More FAQ on the software

For more support, please fill-up the form or visit our e-Support page.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...

You may find and download the device’ user manual:

  Keeper – S1

  Bulb

  Contact Sensor

  PIR Motion Sensor

  IR Remote

  Smart Plug (US)

  LED Strip

  UVC-100 Sanitizer

You may find the SiMPNiC mobile APP at:

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Apple App Store is a trademark of Apple LLC.

For more support, please fill-up the form.

We are always happy to help you!

Please enter your phone brand & model
Please enter your phone's OS version (ex. iOS 13.6, Android 9 or 10...etc)
Please enter the firmware version of your gateway (hub)
Please enter the version of SiMPNiC App on your phone.
Please enter the gateway's (hub) UID where is on the back of your gateway
Please select one of the categories which is close to your issue
Please describe the matter or issue you wish to address...