Failure on Google Home & Amazon Alexa Collaboration Service

The other day, we noticed that the Google Home/Alexa collaboration service has been abnormal again.

We have identified the cause of the failure and are preparing to release a firmware for the situation.
We apologize for any inconvenience this may cause to our customers.

Please restart your gateway (the Keeper) by disconnect, wait 3 seconds and reconnect its power adapter, or restart the Keeper by the app.

We deeply apologize for any inconvenience this may have caused to our users.

SiMPNiC Development Team

2020/08/25